If you need to return* or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.

*except hygienic products

If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.

Return Address:
Intimcare (Jaguara, s.r.o.)
Pod Kastankou 553
254 01 Jilove u Prahy
Czech republic

If you have any additional questions or concerns, please email us at info@intimcare.eu